If something about your Solestré purchase needs attention, contact us with the details so we can understand the concern.
Email solestre@solestre.com with your order reference, the product or shade name and clear photographs. Explain when you first noticed the issue and whether the hair has been fitted, coloured or treated since purchase.
Information about the fitting date, extension method and products used can help us review a hair-related enquiry. If your stylist has assessed the issue, include their observations and contact details with their permission.
Please ask for the warranty information applicable to the specific product and order before purchasing. Custom specifications, care requirements and the circumstances of a concern need to be considered individually.
For delivery or return questions, visit client care. For day-to-day maintenance, our extension care guide offers a practical starting point alongside your stylist’s instructions.