A clear conversation before you order helps us understand the product, destination and timing you have in mind.
For an EU or UK delivery enquiry, send us your country, postcode and the products you are considering. If your order includes custom colour, mention your preferred date so that the colour work and delivery can be discussed together.
Ask us to confirm the available delivery arrangements, price and expected timing for your specific order before you commit to an appointment. Cross-border orders can involve additional charges; request clarification for your destination when placing the order.
If you need help with an item you have received, email your order number, product name and a description of the concern. Clear photographs of the item and its packaging can help explain the issue.
Please contact us before posting an item back so we can discuss the appropriate next step and return instructions for your order. For information about the terms that apply to a proposed purchase, ask us before ordering, particularly where colour or other specifications will be personalised.
Check the selected length and weight, agree the extension method with your stylist, and review the colour against your current hair. If a product does not show a purchasable option, contact us about availability and pricing rather than assuming it is ready for dispatch.
Our colour matching guide explains which photographs to share. For a made-to-order shade, begin with a custom colour enquiry.
Follow the care advice provided for the extension method you wear. Our care guide covers everyday habits, while your fitting professional can advise on attachment maintenance and removal.