A useful supplier conversation begins with the work your salon actually does: the methods you fit, the shades clients request and the specifications your team needs.
Before comparing a price list, build a short brief. It gives a prospective supplier context and helps you compare answers on a consistent basis.
Define the client mix
Look at the appointments you want to serve. Are clients primarily seeking length, density or a change in colour? Do you need a broad everyday shade range, a stronger blonde selection or support with unusual blends?
Separate regular requirements from occasional bespoke requests. The distinction helps you discuss stock planning without treating every client as the same specification.
Be precise about the supplied format
Confirm which hair format is available and what preparation is included. Your fitting team needs to know whether a product is suitable for the system they use, and whether additional preparation will be required.
Write down the length, weight, shade and format for each item under consideration. Check whether a quoted quantity refers to an individual bundle, a pack or a complete order.
Assess colour in a useful setting
Screen images are useful for narrowing a selection, but lighting and display settings affect their appearance. Ask about current colour references and whether a physical sample is available for your intended order.
If a client needs a bespoke blend, provide photographs of their current hair, a clear description of the target and the planned fitting date. Our custom colour enquiry explains the information that makes this discussion more productive.
Confirm commercial details in writing
- Pricing for the exact specifications and quantities.
- Current availability and any minimum order requirements.
- Expected preparation and dispatch timing.
- Delivery arrangements for your EU or UK destination.
- The applicable terms for standard and personalised orders.
- How product enquiries, concerns and repeat orders are handled.
Do not book a client’s fitting around an assumed dispatch date. Confirm supply and timing first, particularly where colour work or cross-border delivery is involved.
Build a repeatable record
Keep the chosen specification, colour references and order information together. If a client returns for further hair, that record provides a much stronger starting point than a remembered shade name.
Record the fitting method and the aftercare guidance supplied by your salon as well. A consistent handover helps the client understand their maintenance appointments and daily routine.
Introduce your salon to Solestré
Send your business name, professional website or profile, country and contact person, followed by the formats and shades you want to discuss. Include an approximate quantity and any upcoming client deadline.
Start a professional enquiry to explore the collection and current ordering options. For the client-facing side of the consultation, share our guides to colour matching and length and weight.